Main Rivers
Surface Water
Highways
Adopted sewers
Internal Drainage Boards (IDBs)
The Environment Agency oversees flooding from main rivers. To report flooding, badly damaged riverbanks, blockages or unusual changes in flow from from main rivers you can contact the Environment Agency on the incident hotline on 0800 807 060 24-hours a day.
For general enquiries, you can contact the Environment Agency by email at enquires@environment-agency.gov.uk, by phone on: 03708 506 506 (Monday to Friday, 8am to 6pm), or by post at:
National Customer Contact Centre
PO Box 544
Rotherham
S60 1BY
United Kingdom
Lead Local Flood Authorities (LLFAs) oversee flooding from ordinary watercourses (rivers, brooks and streams not categorised as main rivers), surface water and groundwater sources. There are different Lead Local Flood Authorities for Staffordshire and the Black Country. Please see the information below for how to report flooding to properties from surface water, ordinary watercourses, or groundwater in your area.
The LLFAs for Dudley, Sandwell, Walsall, and Wolverhampton, collectively known as the Black Country Local Authorities, have individual service level agreements with Staffordshire County Council to assist with LLFA functions. This means you may be contacted by Staffordshire County Council if you have reported a flood incident. However, you should contact the primary LLFA for your area to report flooding in the first instance.
Dudley Metropolitan Borough Council is the Lead Local Flood Authority for Dudley.
To report flooding, or risk of flooding, to properties from surface water, ordinary watercourses, or groundwater in Dudley, please use the online survey here
Sandwell Metropolitan Borough Council is the Lead Local Flood Authority for Sandwell.
To report flooding, or risk of flooding, to properties from surface water, ordinary watercourses, or groundwater in Sandwell follow the link below.
Local Highways Authorities have responsibility for providing and maintaining highway drainage and oversee flooding on local highways that are not deemed to be major highways.
To report highway flooding, please select the correct local authority below.
Water and Sewage Companies are responsible for flooding from adopted sewers. There are different water and sewage companies that provide services to different areas across Staffordshire and the Black Country.
If you are unsure who the water company in your area is, please visit the Water UK ‘Find Your Supplier’ webpage and postcode search at the link below.
Internal Drainage Boards (IDBs) are independent public bodies responsible for land drainage and flood risk management from ordinary watercourses within their defined area or ‘drainage district’.